Refund & Return Policy

At STARBOX TOYS TRADING SDN. BHD., customer satisfaction is important to us. We strive to ensure that all products delivered meet quality expectations and arrive in good condition. If customers are not satisfied with their purchase, this Refund & Return Policy outlines the procedures and conditions for returns, exchanges, and refunds.

Eligibility for Returns

Customers may request a return, exchange, or refund within seven (7) days from the date the product is received.

To qualify for returns or exchanges:

  • Products must be unused and in original condition
  • Original packaging, manuals, accessories, labels, and tags must be included
  • Products must not show signs of misuse, damage, alteration, or wear
  • Customers must provide proof of purchase or order confirmation

Products that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain products are not eligible for returns or refunds, including:

  • Limited edition or collectible products
  • Clearance or promotional sale items
  • Customized or personalized products
  • Opened electronic items
  • Products damaged due to customer misuse or negligence

We reserve the right to determine whether returned items meet return eligibility requirements.

Damaged or Incorrect Products

If customers receive defective, damaged, or incorrect products, they must notify us within 48 hours of receiving the order.

Customers may be required to provide:

  • Clear photos or videos of the product
  • Packaging condition
  • Order details and invoice information

Upon verification, we may offer:

  • Product replacement
  • Exchange
  • Store credit
  • Full or partial refund

Refund Process

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment provider processing time
  • Banking institutions
  • Verification procedures

Customers should allow approximately 7–14 working days for refund completion after approval.

Shipping fees, handling charges, and payment processing fees are generally non-refundable unless caused by our error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Wrong item sent
  • Manufacturing defect
  • Damaged product upon arrival

We recommend using traceable shipping methods as we are not responsible for lost return parcels.

Cancellation Policy

Orders may only be cancelled before shipment processing begins. Once orders have been shipped, cancellations are no longer permitted and customers must follow the return procedure instead.

Abuse of Return Policy

STARBOX TOYS TRADING SDN. BHD. reserves the right to reject return requests, suspend accounts, or refuse future transactions if fraudulent activity or abuse of return policies is suspected.