Shipping Policy

STARBOX TOYS TRADING SDN. BHD. is committed to providing reliable and efficient shipping services for customers throughout Malaysia. This Shipping Policy explains our shipping procedures, timelines, responsibilities, and delivery terms.

Order Processing

Orders are processed during normal business days only:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sundays and Public Holidays: Closed

Orders placed after business hours may be processed on the next working day.

Order processing times may vary depending on:

  • Product availability
  • Order verification
  • Payment confirmation
  • Peak shopping periods

Delivery Timeline

Estimated delivery times are as follows:

  • West Malaysia: 2 – 5 working days
  • East Malaysia: 5 – 10 working days

Delivery timelines are estimates only and may vary due to:

  • Courier service delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • High-volume promotional periods

We are not responsible for delays caused by external courier services or unforeseen circumstances beyond our control.

Shipping Charges

Shipping fees are calculated based on:

  • Delivery location
  • Parcel size and weight
  • Courier service provider

Additional charges may apply for:

  • Remote area deliveries
  • Re-delivery attempts
  • Incorrect customer addresses
  • Special handling requirements

Shipping charges will be displayed during checkout before payment confirmation.

Tracking Information

Customers will receive shipment tracking details once orders are successfully processed and dispatched.

Customers are encouraged to monitor shipment updates directly with the courier service provider.

Failed Delivery Attempts

Customers are responsible for ensuring delivery information provided is accurate and complete.

If delivery fails due to:

  • Incorrect address
  • Unreachable recipient
  • Refused delivery
  • Incomplete contact information

Additional shipping fees may apply for re-delivery arrangements.

Lost or Damaged Parcels

If parcels are lost or damaged during shipping, customers should contact us immediately for assistance.

Investigations may require coordination with courier companies and may take time for resolution.

Compensation or replacements will be evaluated on a case-by-case basis.

International Shipping

Currently, shipping services may only be available within Malaysia unless otherwise stated.

International shipping requests may be subject to additional terms, customs duties, taxes, and courier charges.