Privacy Policy

At STARBOX TOYS TRADING SDN. BHD., we are committed to protecting the privacy, confidentiality, and security of all personal information collected from our customers, website visitors, business partners, and users of our services. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, products, and services.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect personal and non-personal information from customers during website visits, account registrations, purchases, inquiries, or other interactions with our business.

The information collected may include:

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Payment details
  • Purchase history
  • IP address and browser information
  • Communication records with customer support
  • Marketing preferences

We may also collect non-personal data such as browsing behavior, website usage statistics, and cookies to improve website performance and user experience.

How We Use Your Information

The information collected may be used for the following purposes:

  • Processing and fulfilling customer orders
  • Managing payments and transactions
  • Delivering products and shipping updates
  • Responding to customer inquiries and support requests
  • Improving our products, website, and services
  • Sending promotional offers, newsletters, and marketing materials
  • Preventing fraud and unauthorized activities
  • Complying with legal and regulatory obligations

We only collect information necessary for legitimate business purposes.

Protection of Personal Information

We take reasonable administrative, technical, and physical security measures to protect customer information against unauthorized access, disclosure, misuse, loss, or alteration.

Our website may use secure payment gateways and encryption technologies to protect sensitive transaction information. However, while we strive to use commercially acceptable means to protect personal data, no online transmission or storage system can be guaranteed as completely secure.

Sharing of Information

STARBOX TOYS TRADING SDN. BHD. does not sell, rent, or trade customer personal information to third parties.

We may share customer information with trusted third-party service providers only where necessary for:

  • Payment processing
  • Shipping and logistics services
  • Website hosting and maintenance
  • Marketing and communication services
  • Legal or regulatory compliance

All third-party service providers are expected to maintain confidentiality and data protection standards.

Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance browsing experiences, remember customer preferences, analyze website traffic, and improve website functionality.

Customers may choose to disable cookies through browser settings; however, certain website features may not function properly if cookies are disabled.

Customer Rights

Customers may request access to, correction of, or deletion of their personal information held by us, subject to applicable laws and regulations.

Customers may also choose to opt out of marketing communications at any time by contacting us directly.

Retention of Information

We retain customer information only for as long as necessary to fulfill business purposes, legal requirements, dispute resolution, and internal record-keeping obligations.

Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, policies, or content of external websites.

Customers are encouraged to review the privacy policies of third-party websites before providing personal information.

Updates to This Privacy Policy

STARBOX TOYS TRADING SDN. BHD. reserves the right to modify or update this Privacy Policy at any time without prior notice. Changes will become effective once published on the website.

Customers are encouraged to review this page periodically for updates.